Refunds & Returns

Once you receive your item and feel that you would like to return, please let us know within 2 days of receipt, for us to get back to you. Any shipping costs to return product will be at the cost of the customer, any refund provided will be subject to our policy and procedures and that the product has not been damaged in any way.

Returns Procedure:

  • For any item that you are planning to return, please contact customer service by emailing us at [email protected]
  • We will not be held responsible for goods that are lost or damaged in transit on return.
  • Once goods are accepted and are in the same condition as delivered, we will issue you a refund or credit your account within 7 days of receipt.

Delivery Time:

1-3 working days is the delivery time.



“Prohibited Products” means:

  1. Vapes, cigars, cigarettes, or other tobacco products.
  2. Guns and related gun parts, kits and ammunitions or any other explosives; disguised, undetectable or switchblade knives; martial arts weapons; or BB guns, stun guns, paintball guns, or airsoft guns.
  3. Any drug, vitamin, herbal product or similar substance which requires a doctor’s or other health care provider’s prescription as a prerequisite for purchase.
  4. used, remanufactured, reconditioned or refurbished products.
  5. Stolen, misbranded, counterfeit or illegal products.
  6. Recalled Products.
  7. Products that violate applicable by the labor law.
  8. Products that infringe or violate upon any Intellectual Property Right or other third party right.
  9. products that contain material that is obscene, pornographic or offensive.
  10. Loose gemstone products.
  11. Product for which Seller is not an “authorized reseller” (as designated by the product’s manufacturer or distributor) or does not provide to Customers the manufacturer’s standard warranty therefor.
  12. Products containing human growth hormone.
  13. Specific products or brand names that may not be sold on the Riyadhy Site as are indicated by Riyadhy Marketplace to Seller separately in writing (which in this case may include email or through any Store Dashboard).
  14. Any other types of products that in Riyadhy Marketplace’s discretion are not appropriate for sale on the Riyadhy Site as indicated by Riyadhy Marketplace to Seller separately in writing; provided that a Prohibited Product will cease to be a Prohibited Product when Riyadhy informs Seller of such change.
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